Shipping policy

Where we ship

We ship to the United States, the United Kingdom, Canada, Australia, New Zealand and most countries in Europe.

Shipping cost

Standard shipping is free on every order, with no minimum.

Processing and delivery times

Order processing: 1 to 3 business days.
Delivery after dispatch: 7 to 14 business days, depending on your country.

Business days are Monday to Friday, excluding public holidays. Delivery times are estimates, not guarantees. Customs checks, weather or carrier delays can occasionally add a few days.

Tracking

As soon as your order ships we email you a tracking number. Tracking information can take 2 to 4 business days to start updating.

Customs, duties and taxes

Orders may be shipped from our international fulfilment partners. Depending on your country, import duties or taxes may be charged by your local customs authority when the parcel arrives. If you are asked to pay any such charge, contact us at support@viennara.com before paying and we will help you.

Wrong address

Please check your address before you place the order. If you notice a mistake, email us within 12 hours and we will correct it if the order has not shipped yet.

Lost or delayed parcels

If your tracking has not moved for 10 business days, or your order has not arrived 25 business days after dispatch, email us and we will resend it or refund you.