Refund policy

Our 90-day promise

You have 90 days from the day your order is delivered to return or exchange it. If the fit, the size or the colour is not right, we will swap it or refund you.

How to return or exchange

Email support@viennara.com with your order number and tell us whether you want an exchange or a refund.
We reply within 1 to 2 business days with the return address and instructions. Please do not send anything back before you hear from us.
Send the item back. For hygiene reasons, items must be clean and free of perfume or deodorant marks.

Exchanges

Ordered the wrong size or colour? We send the replacement free of charge. Your first size exchange on each order includes free return shipping.

Refunds

Once your return arrives and is checked, we refund your original payment method within 5 to 10 business days. Your bank may take a few more days to show it. For refund returns that are not due to a fault or an error on our side, the return postage is paid by the customer.

Faulty, damaged or wrong items

If something arrives damaged, faulty or different from what you ordered, email us a photo within 14 days of delivery. We will send a replacement or refund you in full at no cost to you.

Free items in a bundle offer

If you return part of a bundle offer (for example Buy 2, Get 1 Free), the refund is calculated on the price you actually paid for the items you keep and return, so the offer still applies to what you keep.

Your legal rights in the EU and the UK

If you live in the European Union or the United Kingdom, you also have a legal right to cancel your order within 14 days of receiving it, without giving a reason. To use this right, email us at support@viennara.com with a clear statement that you want to cancel. Our 90-day promise is in addition to this right and does not limit it, nor any other consumer right you have under the law of your country.